NEED HELP?

FAQ

SECURITY

Is it safe to order online?

PRODUCT & SIZING

How do I care for my Lagoa swimsuit?

What are Lagoa suits made of?

Where are Lagoa swimsuits made?

A product that I love is out of stock, will you be restocking?

How do I know which size will fit me best?

CONTACT

When is live chat available?

What are your customer service phone hours?

Who can I contact about wholesale or career opportunities?

ACCOUNT & REWARDS

ORDERS & SHIPPING

Where is my tracking number?

Can I change or cancel my order?

How long will it take for me to get my order?

How do I check on my order status?

I placed an order, but never received my order confirmation.

My package is lost, what should I do?

I received a damaged item, what should I do?

How do I use a promo code or gift card?

What can I do if the promo code or gift card isn’t working?

RETURNS & EXCHANGES

What is your return policy?

How do I return an order from within the U.S.?

How long does it take for my return/exchange to be processed?

AMBASSADOR

How do I become a brand ambassador?

I applied to become an ambassador but never got a response?